Terms and Conditions
The following SPECIAL TERMS & CONDITIONS will apply to any new booking made from 1 Feb 2021 onwards and will remain applicable until the ongoing Covid-19 Global Pandemic related travel restrictions / advisories / boarder closures are in place. Hence it supersedes the Cancellation Policy (clause 6) of Lions Sports Travel’s standard Terms and Conditions, where applicable:
COVID-19 SPECIAL TERMS & CONDITIONS
A) 100% refund for cancellations made within 30 days of departure applies in the following circumstances:
- Foreign, Commonwealth and Development Office (FCDO) advice against travel to your destination including any transit airports
- Department for Education (DfE) advices against overseas school trips to your destination
- Quarantine is required in the respective touring destination(s) or upon returning home from your destination(s)
- Local or national lockdown restrictions preventing your travel arrangements including the primary purpose of the tour i.e. if a training / match venue is closed due to local restrictions
B) Cancellations made more than 30 days prior to departure will be subject to our standard Terms and Conditions (ref clause 6 below):
- 100% refund only applies when the full payment schedule (i.e. deposit at the time of confirmation and the balance payment is made 12 weeks prior to departure) has been adhered to by the group
- 100% refund only applies to group booking cancellation and not for any individual passengers dropping out, in which case the standard cancellation charges will be applicable (refer clause 6, 7 & 16 below)
C) Defer your sports tour
If you are unable to travel to your destination(s) as per the original tour plan subject to above conditions, Lions Sports Travel will offer an option to defer the tour for the same price where possible or and advise any applicable supplements for your consideration.
1. YOUR BOOKING WITH LIONS SPORTS TRAVEL
Your booking agreement is with Barefoot Traveller Ltd, trading as Lions Sports Travel of registered office; Albany Chambers, 26 Bridge Road East Welwyn Garden City AL7 1HL and registered number 3678086.
2. 100% FINANCIAL SECURITY
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from us and for your repatriation in the event of our insolvency.
We will provide you with financial protection for any ATOL protected air package or flight that you buy from us by way of our Air Travel Organiser’s Licence number 10574, administered by the Civil Aviation Authority (‘CAA’). When you buy an ATOL protected air package or flight from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong.
3. BOOK WITH CONFIDENCE
Lions Sports Travel, which is a trading name of Barefoot Traveller Ltd is a member of ABTA (Association of British Travel Agents) with membership number Y6710. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
4. BOOKING PROCEDURE
To confirm a booking, Lions Sports Travel would require an online booking form to be completed by the lead passenger, parent or guardian accepting our offer, quoted price and terms and conditions. Upon which, Lions Sports Travel would send a confirmation invoice to obtain a non-refundable deposit of £400 per person to finalise the tour arrangements.
The price of the sports tour is based on a minimum tour numbers. If the respective team does not meet the minimum numbers, Lions Sports Travel has the right to cancel your tour arrangements or after discussion with the relevant management body, we would offer an updated price for the same tour or offer an alternative tour itinerary.
The remaining balance is required 12 weeks prior to your departure. NOTE: Deposits are non-refundable and if balance is not paid when it is due, Lions Sports Travel will treat your booking as cancelled and charge a cancellation fee in addition to the deposit already paid. As soon as the balance payment is received i.e. 12 weeks prior to departure, Lions Sports Travel will send you an email requesting for the following information that should reach us a minimum of 10 weeks prior to departure.
- Where required information from the passport biometric page
- Any medical / dietary requirements / assistance pertaining to travel
- Personal information of the passenger if a visa application to be processed by Lions Sports Travel
- Completion of Medical / Photography Consent Forms
A comprehensive set of travel documents including flight e-tickets, tour itinerary, visa confirmation (where applicable), a set of emergency contact numbers, log-in credentials to Lions Sports App, etc. will be sent you via email 3 weeks prior to departure.
Whilst Lions Sports Travel ensures that the price quoted remain unchanged, we reserve the right to make adjustments based on currency fluctuations, airport / hotel / local tourism authority tax increases, fuel surcharges, scheduled airfare changes and any government action such as increase of visa fee, entrance fees (tourist sites), etc. You will be notified of any price increase due to these circumstances and offer an option to make an early settlement to avoid paying the supplement or the additional amount to be added to the balance payment. Surcharges up to 2% will be absorbed by Lions Sports Travel. If the surcharge is greater than 10% you are entitled to cancel your booking (within 14 days of revised invoice) and receive a full refund on monies paid to us or book another tour with Lions Sports Travel. Surcharges will not be levied after the full payment is received i.e.12 weeks prior to departure of your tour. The price of your tour includes £2.50 per person for the ATOL Protection Contribution (APC) paid to the CAA.
6. CANCELLATION CHARGES
A. DEPOSIT STAGE
- All deposits are non refundable under any circumstances.
B. REMAINING BALANCE STAGE
The remaining balance is required 12 weeks prior to departure. If you wish to cancel the tour, the following charges will apply. Lions Sports Travel reserves the right to cancel any booking, where payment is not received on time.
- 83 – 55 days prior to departure 50% of the tour price
- 54 – 31 days prior to departure 75% of the tour price
- 30 – 0 days prior to departure 100% of the tour price
7. ALTERATION OR CANCELLATION BY YOU
If you need to cancel a confirmed booking you must contact us in writing. To cover the cost of administration and the possibility that Lions Sports Travel will be charged full cancellation charges by the airline concerned, Lions Sports Travel have to make a cancellation charge. If you have purchased insurance you may be able to claim for the charges imposed. The cancellation charges are based on the number of days’ notice before departure that you advise us of the cancellation. Contact Lions Sports Travel who will advise you of the cancellation charges. For alterations, which will be made where possible Lions Sports Travel will impose a £100.00 admin fee per change, unless otherwise stated.
8. ALTERATIONS BY LIONS SPORTS TRAVEL
In the event of Lions Sports Travel having to alter, amend or cancel the tour arrangements on or before the date balance is due, you will be offered a choice of an alternative tour at least comparable to the standard you booked. If this is not acceptable the company will refund you in full. We will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure, which covers events such as, but not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, pandemic disease, industrial or nuclear disaster, adverse weather conditions, fire and all similar events beyond our control. Further, carriers such as airlines may be subject to change and Lions Sports Travel cannot be held responsible for any delays, schedule changes or cancellations made by the airlines.
9. TIDINESS AND DAMAGE
All guests are required to leave their accommodation and all fixtures and fittings and effects in good order and should inform Lions Sports Travel or the local representative of any damage, or its contents during residence.
Lions Sports Travel cannot be responsible for matches being cancelled due to weather conditions, force majeure or injuries to the teams. Lions Sports Travel will endeavour to reschedule matches where possible.
Fixtures including the time / duration are subject to change based on the grounds conditions or a local team’s availability. However, Lions Sports Travel will ensure that an alternative venue and an opposition will be made available on the same match day or make slight alterations during the tour, so that there will be no disruption for the scheduled fixture.
11. RECOMMENDATION OF SUPPLIERS
Lions Sports Travel will willingly offer our recommendations on reputable suppliers locally in each destination such as car rental companies, however, please note the agreement and terms of conditions will be between the client and supplier. Lions Sports Travel will not be liable for any disputes or disagreements between the two parties.
Whilst we provide every assistance within our capabilities, we hold no responsibility for inconvenience or loss caused by strikes, weather, increase in accommodation rates, terrorist activities, war, technical problems with transportation or alteration in scheduled services. Nor can we be held responsible for the temporary closure of any hotel facilities, compensation for personal injury while on tour, or for the cancellation of your tour.
Lions Sports Travel will do its best endeavour to ensure that the information circulated in respect of each property is accurate and keep up to date in accordance with the published information held on the website and or transmitted in the form of either a brochure or correspondence. Where possible, all recommend properties are visited regularly by a representative of Lions Sports Travel to ensure standards are maintained. Lions Sports Travel does not accept any responsibility for the inaccuracy of any information supplied to them by either the supplier or their representative.
14. SECURITY DEPOSIT
Please note that selected accommodation options may require a security deposit, in the case of covering the cost of replacing any items, which have been damaged or broken by guests whilst in residence, or for incidentals such as overseas calls or fax calls.
If you have a complaint or any problems whilst on tour, it is the tour leader / manager’s responsibility to inform the local representatives of Lions Sports Travel as soon as possible, so that remedial action can be taken. If the local representative is not available or is not able to resolve the matter, the guest should then contact Lions Sports Travel at the UK Office within 48 hours of the problem arising. Lions Sports Travel will endeavour to do everything possible to assist their clients. Complaints should be sent in writing to the office within 2 weeks of departure. If guests do not follow this complaints procedure, thereby depriving Lions Sports Travel of the opportunity to investigate and rectify the problem, the company cannot accept any responsibility for any claim.
In the event that any dispute of difference shall arise between you and Lions Sports Travel, which is not resolved speedily and amicably between both parties, the matter in dispute shall be resolved by arbitration in the local destination in accordance with the relevant law’s applicable to that destination.
We strongly recommend you be adequately insured, Lions Sports Travel will not accept responsibility or liability for you not being insured.
Passports / Vaccinations / Visas / Travel Advice
All passengers should ensure a valid ten-year passport is held for adults and a valid 5-year passport is held for children under 16. Further, the passport(s) should be valid for a minimum period of 6 months (180 days) from the date of entry to the touring destination.
It is the responsibility of the traveller to check with the relevant embassy or consulate of the country you are visiting to check necessary documentation. Travellers must also conform to the health regulations regarding vaccinations to your chosen destination/s. Up to date advice can be obtained from your GP. Travel safe – know before you go. Up to date information can be found on the Foreign, Commonwealth & Development Office.